Customer Service Representative

20/03/2020
SIMAERO is looking for an attentive Customer Service Representative, fluent in English, to join our commercial team in our Paris Training Center located close to Charles de Gaulle airport.
Mission

The main duty of the Customer Service Representative is to assist to the customers and reply to their needs and requests in timely manner. The responsibilities include:

  • Assuring that every training booking of the customer is properly registered and training files opened;
  • Confirmation of booking and preparation of all related documentation;
  • Organization of all training procedure implementation: booking auditoriums; planing files preparation, booking instructors, booking simulators sessions, organising logistics and accommodation for coming students and instructors; the same applies if training is organized abroad in foreign country;
  • Assistance and help for students and instructors during training; 
  • Assuring polite, proactive communication by customer in timely manner assuring customers satisfaction;  
  • Seldom help to colleagues in reception assuring that every arrived customer is welcomed, registered according Company’s procedures; 
  • Assuring that every phone call is answered or transferred to correct direction;
  • Other operational, customer service and sales support activities according management requests.
Profile
  • The right to work in France;
  • High school degree, in the fields of Administration or Aviation is an advantage;
  • Fluency in English, both written and spoken, knowledge of one more foreign language is an advantage;
  • Excellent representation, communication, organization, PC user’s skills;
  • Initiative, responsible, representative, result orientated and customer focused personality;
  • Advantage if there is working experience.

We offer:

  • CDD Contract 12 months;
  • Possibility to take initiative and implement all reasonable ideas;
  • Interesting and dynamic work in the aviation.

 

If you would like to join us, please send your CV with a recent photo and motivation letter in English by e-mail l.petit@sim.aero not later than 26 June 2020. Only selected candidates will be notified. Confidentiality is guaranteed